I always reply in less than 24 to 48 hours. If you don’t hear back from me in 48 hours, make sure to

  1. Check your spam or junk mail!
    2. Make sure you put in your email address correctly.
    3. You’re welcome to email again or reach out on social media!

Questions?

Please feel free to contact me should you have any questions or order inquiries.
To acquaint yourself with some commonly asked questions, I kindly ask that you review the Custom orders & FAQ section prior to emailing.
https://www.easternwindstudio.com/custom-orders-faq

Do not hesitate to email me if your question is not covered or if you need clarification.

Interested in an in-stock/ready-to-ship item?

let me know which item you’re interested in, and any questions you may have or a description of any additions you might want to make to the piece. Additions are charged separately and will require additional time to add. If you have no questions or additions and you’re emailing to purchase an item please fill all the information required in this form. I will email you back with your total including shipping, your sale contract and an invoice to complete your order.

Making a Custom order?

All orders must be placed via email and will be subject to the Terms & Conditions of the shop. Please write to me explaining what you have in mind in as much detail as you can. Tell me what animal you’d like to order, in what style, what color, etc. Once you hear back from me, you will also be able to attach any reference photos you’d like to include. I will not acknowledge emails that are a single line and include no information. I’m always happy to help you come up with a design. The majority of orders I make are custom orders where I work with my clients one on one via email to achieve a concept for construction.
Once we agree on a concept, the ordering process begins. You will be sent a pdf file stating your contact. Once I receive the ‘Seal’ from you, you will be directed to pay through a PayPal invoice. All buyers require a PayPal account. If you do not have a PayPal account, I highly recommend you open one as it is free and convenient. If you do not wish to use PayPal, you will need to open a Wise account. Canadian clients will also have the option to pay via e-transfer if they so please.